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    • Get In Touch
    Leave Your Message

    FAQ

    About Factory FAQ
    Product and Order FAQ
    About Certification and Product Test Reports FAQ

      Quickly understand your doubts!

    • Q    What is your production capacity?

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      A
      It depends on the products you order, we not only have our own outdoor furniture factory and we work together with other outdoor factories to develop each other, forming a complete outdoor products supply chain circle, productivity, supply is no problem.

    • Q    Where is your company located?

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      A
      The factory is located in Linhai City, Zhejiang Province, while the foreign trade company is in Ningbo, very close to Ningbo Port and Shanghai Port, which is convenient for product orders to be shipped economically and conveniently.

    • Q    Are you a factory or a trading company?

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      A
      We are a factory and a trading company, we are integrated with industry and trade, so that we can better serve the export business.

    • Q    Can I visit your factory?

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      A
      Of course, welcome, we can pick you up from the airport and the train station, you just need to use our salesman to agree on the time.

    • Q    Do you have a special quality control department?

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      A
      Yes, we have 3 inspectors to ensure that all orders are of good quality before shipment.

    • Q    What about your after-sales service?

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      A
      If you receive the goods and show us the pictures of the product problems which are caused by our products rather than our fault, we support the compensation of the corresponding contract signed.

    • Q    Which big brands have you worked with?

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      A
      Walmart,REI,Costco,ROSS,ENO,Auchan,BRP,Leki,Aowe's etc.
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      Quickly understand your doubts!

    • Q    Can you provide me with your catalog?

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      A
      We have a special catalog page for your reference, if there is nothing you are looking for, please provide us with your product pictures and related product requirements, so that we can recommend and customize for you?

    • Q    What is the minimum order quantity?

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      A
      For products with variable minimum order, for the products uploaded on the website, there is an explanation of the minimum order in the details. For other products that are not uploaded, you can contact our sales staff for the minimum order quantity.

    • Q    Can you make samples that are the same as my pictures or samples?

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      A
      Yes, we can make samples as long as you provide us with your pictures, drawings or samples.

    • Q    Do you have your own designer team?

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      A
      Yes, we have our designers, so if you can provide us with your ideals, we can also make samples for you.

    • Q    How do you protect my design and my brand?

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      A
      We will not show your design and branding to other clients or on the internet, trade shows, sample rooms, etc. And we can sign confidentiality and non-disclosure agreements with you and our subcontractors.

    • Q    Do you charge for samples?

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      A
      Yes, we charge sample fee for the first time we work with a new customer, once the order is confirmed, the corresponding sample fee will be refunded to you.

    • Q    What is the sample and first order delivery time?

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      A
      Usually, the sample time is within 7-15 days, and 30-35 days for bulk order.

    • Q    Do you accept customization?

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      A
      Of course, we have 10 years of professional manufacturing inspection and mainly focus on customization.

    • Q    Can we change the color, material, pattern?

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      A
      No problem, we have color card, material and pattern for you to choose, we also accept customized color, material and pattern.

    • Q    What are your payment terms? Do you have third party payment?

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      A
      We usually accept T/T and L/C, we also accept Alibaba Trade Guarantee, Western Union, Paypal.

    • Q    What formats are required for logo printing?

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      A
      PDF, AI, JPG, PSD All accepted.

    • Q    Can you provide proof of design if I place an order?

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      A
      Yes, we have a professional design team that can help you with the design after the order.

    • Q    What kind of shipment deadline can you do?

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      A
      We can do EXW, FOB, FCR, DDP, DDU and so on according to your needs.

    • Q    What kind of logistics do you use for transportation?

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      A
      We have a long term cooperation with DHL, FEDEX, UPS, TNT, EMS, so we get a big discount from them when we ship.
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      Quickly understand your doubts!

    • Q    What certificates can your company provide?

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      A
      Our company can provide BSCI, SCAN, SGS certification, if you need other certificates before cooperation, we try our best to meet you. 

    • Q    What test reports have your products passed?

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      A
      SGS, FSC, CE, etc. If you want other tests, we can provide you with samples, and we can also help you to go to the corresponding testing organizations for product inspection.
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